The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

In the digital commerce arena, a single confusing page, an unexpected cost, or an unclear option can silently drain millions ...

M is gaining omni-channel momentum as digital upgrades, Reimagine 125 stores and automated fulfillment lift sales and ...

Dubai, United Arab Emirates: Beyond Creation, the independent Technology and CX agency, has announced a rebrand to ‘parallel’ ...

Birdzi has introduced Journey, a new solution that enables grocers to automatically create customized shopper journeys.

Standard Chartered Bank has retained its position as the premier institution for customer service in Ghana, leading the ...

Limited (ABPL) marked a significant milestone in its digital transformation journey with the inauguration of its Digital Hub ...

Lloyds is “significantly investing” in brand amid a wider focus on experience-led customer journeys, as the bank looks to ...

IN the coming year, true success with the Filipino customer will be measured by designing experiences across all channels ...

The final 10 feet of delivery—the walk from the front door to the room where an item belongs—has an outsized impact on how ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...