TD Synnex CEO Patrick Zammit told CRN that the distributor’s Hyve custom server, storage, and networking business is booming with the current data center buildout.

Millions of borrowers are set to have their tax refunds seized by the government due to outstanding defaulted federal student ...

A federal judge ruled this week that Florida violated the constitutional rights of hundreds of thousands of people it had ...

Raleigh's new Crisis Call Diversion Line offers mental health crisis support through trained clinicians, reducing law ...

Here’s what we know about the investigations and what comes next as crucial funding for child care hangs in the balance for ...

The collaboration between one of the nation's leading healthcare providers and the non-profit organization that brings live and recorded music to the bedside of patients, families and caregivers in ...

February 2022, Paper: "There is growing evidence that business training for micro-entrepreneurs can be effective. Typically, such training is offered in-person and is thus often expensive to deliver ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

The Trump administration has ordered states to investigate certain individuals enrolled in Medicaid to determine whether they are ineligible because of their immigration status, with five states ...

Your Medicare, Medicaid or Affordable Care Act coverage won’t vanish during the government shutdown, but changes to some benefits and fewer government workers to help could still disrupt care for ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...