Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The NAR REALTOR Benefits® Customer Experience Award celebrates RentRedi’s impact on real estate agents who advise rental ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Amazon doesn't want other brands' AI agents on its site. But Amazon's AI agents are trawling the internet to sell products it ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US ...

AI swarm agents are transforming small business operations. Learn how coordinated AI teams can automate entire workflows ...

Overview AI agents are rapidly transforming how businesses automate workflows, manage data, and interact with users. From ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

“While travel agents are unlikely to be cheaper than fly-and-flop packages found online, for further afield or more complex ...