Every renewal decision represents a moment of choice between continuity and transformation. When guided by the PREPARED ...

A new computer-use capability allows agents to perform tasks in a hosted browser or cloud-based virtual PCs using Windows 365. The feature, now in preview, enables agents to interact with applications ...

Release wave 1, which will occur between April and September 2025, will primarily focus on automation and AI capabilities across those Microsoft products and services. The upcoming slate of releases ...

Snowflake, a data cloud technology provider, has expanded its partnership with Microsoft to establish a Snowflake Power Platform connector for Microsoft Power Platform, enabling bidirectional access ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

Microsoft has released initial information about some of the main features it is planning to add to its Dynamics 365 CRM and ERP, as well as its Power Platform, in the first part of 2020. Microsoft ...

In mid-July, Microsoft made available its release plans for the 2021 Wave 2 set of features coming to Dynamics 365 ERP/CRM and the Power Platform. Today, August 2, Microsoft is releasing a number of ...

Microsoft on Monday introduced new Microsoft Dynamics 365 "Copilot" artificial intelligence (AI) capabilities to help sales teams. Copilot AI hooks into Microsoft 365 Graph data, as well as customer ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Every four weeks Clive Rossiter and the Single Business Service team roll out new features and functions to the Department’s core business platform, injecting efficiencies and overcoming roadblocks.

Microsoft Dynamics 365 is a customer relationship management tool ideal for sales and marketing teams that optimize sales processes at scale. Microsoft Dynamics 365 is a comprehensive portfolio of ...