Boston-based Envox Worldwide is releasing an update to Envox CT ADE: version 9.1 of its interactive voice response (IVR) development tool. The company says Envox CT ADE is a rapid application ...

NEW YORK, April 9, 2013 /PRNewswire/ — Communication technology leader Plum Voice has launched a tool that addresses the escalating business need to improve voice applications, refine customer service ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

OTTAWA, Ontario--(BUSINESS WIRE)-- Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced the release of Aspect CXP 18 ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced Aspect CXP ...

Plum Voice has launched the VoiceTrends analytics engine, a toolkit designed to let businesses monitor and improve the performance of their interactive voice response (IVR) applications. VoiceTrends ...