The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk. Zoho has added AI and analytics features to its CRM suite, part of a drive by ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Austin, Texas, Dec. 15, 2022 (GLOBE NEWSWIRE) -- Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer service ...

Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service Whatever size of business they're dealing with, today's customers ...

Zoho Corporation, the Chennai-headquartered global technology company, on Thursday launched new tools for Zoho Desk, the company’s flagship customer service platform, to help customer service teams ...

Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine. These AI capabilities remove ...

Zoho Desk's new version offers one-of-a-kind Blended Conversations feature, combining human-driven conversation and machine-intelligence conversational services. New user interface offers greater ...

AUSTIN, Texas--(BUSINESS WIRE)--Today Zoho unveiled the next generation of Zoho One, the operating system for businesses that is designed to run an entire organization—from sales and marketing, ...

Brigade Plus, a subsidiary of property developer Brigade Group that is engaged in home interiors, has adopted Zoho CRM for its sales processes to improve its customer service. The partnership marks ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today announced that it has recently completed its Service Organization Controls 2 (SOC 2) examination under AT Section 101, Attest Engagements (AICPA, ...