Nearly every restaurant has a utility worker whose duties might include clearing tables, washing dishes, repairing equipment and often prepping food. The utility worker frequently is the most veteran ...

More than two-thirds of current and former restaurant workers said disrespect from customers is a factor in the industry’s labor shortage, according to a new report by Black Box Intelligence released ...

David Faro is the senior manager of workforce and business development for the National Restaurant Association. In a moment when seemingly endemic skill and labor shortages are debilitating supply ...

Reader: I work as a hostess for a restaurant. Although I generally enjoy my job and co-workers, the proprietor believes that ...

Ms. Jayaraman is the president of One Fair Wage; the director of the Food Labor Research Center at the University of California, Berkeley; and the author of several books on the service sector. This ...

In the back kitchen of Chapter One, a neighborhood gastropub in downtown Santa Ana, the restaurant's chief busser and utility worker, Alfonso Lira, is in constant motion. He takes out the trash. He ...