With the convenience of e-commerce, it's become second nature for shoppers to glance at online reviews before making a ...

Reviews are a powerful way to market a business. Be it a small entrepreneurial venture or a large Fortune 50 enterprise, testimonials coming from happy customers build credibility and help you sell ...

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...

A top rating used to mean a product or service was exceptional — think “five-star hotel.” But now, from Amazon to Yelp to Uber, five-star reviews are practically the norm. How did we get here? This ...

While great customer reviews can boost sales, bad reviews can hurt them — those are obvious correlations. But did you know that there is a ratio between good and bad reviews even more important than ...

We independently review everything we recommend. We may make money from the links on our site. Learn more› Advice, staff picks, mythbusting, and more. Let us help you. Published May 13, 2016 Lauren ...

A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable. By Stuart A. Thompson Stuart Thompson covers the ...

We turn to online reviews to help with everything from shopping for shoes to finding a dentist. But a former U.S. federal criminal investigator says so many reviews are fake — written by people paid ...

When Kay Dean turned her keen detective’s eye on the reviews for a Toronto dental clinic, she quickly discovered something alarming. The reviewers behind the clinic’s glowing testimonials had also ...

If you’re like most people, you prefer to work with businesses you trust. That’s why we often turn to our family and friends to ask for referrals when looking for a particular business, product, or ...

Unbiased professional product reviews from the experts at Digital Trends. We review TVs, laptops, phones, tablets, wearables, games, movies, and so much more. Our reviewers speak your language, to ...

The reviews tend to be a lot more honest than the actual product description. Sometimes, they can be pretty hilarious too. Amazon is known for having very thorough (and sometimes funny) reviews on the ...