Nobody likes chatbots, and I get why. They tend to be clunky, slow, and worst of all, unhelpful. That probably explains why more people would rather wait on hold to talk to a human agent than get ...

Nearly half of American employees now use AI at work, with knowledge-based roles leading adoption. Frontline industries and ...

A new research by the Goa Institute of Management (GIM) has found that a balanced level of humanised Artificial Intelligence (AI) design in chatbots enhances customer comfort and trust, while ...

In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

Many businesses today are deploying chatbot technology in enterprise messaging to gain operational efficiencies and competitive advantages. The use of chatbots is growing, and from 2023 to 2030, the ...

New report details how harmful AI chatbots are created and shared, despite supposed guardrails. Credit: Tero Vesalainen / iStock / Getty Images Plus via Getty Images Character chatbots are a prolific ...

The future is coming, and that means making sure you’re well-versed in AI usage for when it matters. And while there are all kinds of AI tools now, the most prominent one remains AI chatbots like ...