Front-line workers make up 70% of the U.S. workforce, but they are increasingly difficult to find, train and retain, according to an analysis by HR advisory firm The Josh Bersin Co. in collaboration ...

“The frontline workforce currently comprises about 80% of the world’s working population, yet the benefits and perks we typically hear about are for the laptop-toting 20%. We embarked on this global ...

When analyzing the biggest challenges facing retail’s front lines it is critical to consider not just what, but who, is at the forefront of stores. The employees who interact with customers and manage ...

A coalition of funders, including the Gates Foundation and Ballmer Group, will spend $1 billion over 15 years to help develop artificial intelligence tools for public defenders, parole officers, ...

Unified communication and AI-powered tools are transforming frontline work across retail, healthcare and manufacturing by ...

Only 23% of front-line workers believe senior leaders understand their day-to-day reality, highlighting a disconnect between top decision-makers and what’s really happening in the workplace, according ...

Front-line human service workers are the backbone of a compassionate society. Most often employed by nonprofit organizations, they provide critical care and support that help people thrive, maintain ...

An investigation into a group of front-line workers at Seattle City Light found repeated instances of drinking on the job and extorting apprentices, and multiple incidents of sexual assault and ...

A five-day strike in California and Hawaii by thousands of unionized Kaiser Permanente registered nurses and other health professionals ended Sunday, with Kaiser and union officials agreeing to resume ...