NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted by ...

Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years. NJ Transit announced the hiring on Thursday, citing ...

If Franck Beaumin was a stranger to New Jersey and its statewide transit system when he arrived in November 2024, he isn’t now. Beaumin, the agency’s second customer advocate, said he moved to Hoboken ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...

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NJ Transit’s new customer advocate, Franck Beaumin, promised a comprehensive review of the agency’s services but stopped short of detailing possible agency reforms while speaking to reporters ...

NJ Transit announces Franck Beaumin as the agency’s Customer Advocate. Also, Thomas J. Tisa joins Patriot Rail Company as the new Chief Commercial Officer (CCO); and Sean Libberton joins STV as Vice ...

New Jersey Transit has improved its performance after last year’s “Summer of Hell.” NJ Transit Customer advocate Franck Beaumin led a recent “listening session” at Newark-Penn Station to hear directly ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...