Standing in the path of someone’s uncontrolled anger is scary, yet there are several grounding phrases truly brilliant people say to put an angry person in their place. Learning how to deescalate a ...

We all know someone who seems to carry a storm cloud around with them, seemingly furious at the world. While it’s tempting to chalk it up to a short fuse or a bad day, there's often more going on ...

Angry people will not completely comprehend any explanations, solutions, or problem solving options until their body returns to normal again. Allowing for this refractory period is a critical part of ...

If you’ve ever spent any amount of time working in a school or hospital, you have most likely encountered a fast-paced, ever changing, wonderfully challenging environment that requires you to ...

Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.