RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. Scale across channels with confidence: Staffing accuracy improves across ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The ...

The "2024 Contact Center Workforce Engagement Management Market Share Report" has been added to ResearchAndMarkets.com's offering. This Contact Center Workforce Engagement Management Market Share ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of ...

SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center ...

Emerging out of the need for a single, secure option for your entire contact center CX, Broadvoice supplies results-driven CCaaS and UCaaS solutions to companies around the world. Led by Broadvoice’s ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering. The 2017 Contact Center Workforce Optimization Market ...

Businesses are doubling down on innovations like generative AI, advanced analytics and conversational intelligence to redefine how they engage with customers through contact centers. These tools are ...